Refund Policy - Engi Connect Market

At Engi Connect Market, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help:

1. Eligibility: To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Timeframe: You have [X] days from the date of purchase to request a refund.

3. Refund Process: To request a refund, please contact our customer support team with your order details. We will review your request and provide further instructions on how to return the item.

4. Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

6. Refund Issuance: If your refund is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to be processed and credited to your account.

7. Exclusions: Certain items may not be eligible for a refund, such as customized or personalized products. Please contact us for clarification if you have any questions about the eligibility of your item.

8. Contact Us: If you have any questions about our refund policy, please contact our customer support team for assistance.

Thank you for choosing Engi Connect Market. We appreciate your business and look forward to serving you again in the future.